FAQ



·What is the AMAZZING CLUB?

AMAZZING CLUB is a Loyalty Program launched by Cathay Hospitality Management (CHM) to reciprocate to our valued guests for their enthusiastic support throughout the years. We strive to further extend our service and hospitality by offering point rewards, gift redemptions, as well as a myriad of member-exclusive room and restaurant privileges. Whether business or leisure, make your trip worthwhile to the hilt by visiting smart and comfy HOTEL COZZI (HOTEL COZZI Minsheng Taipei, HOTEL COZZI Zhongxiao Taipei, HOTEL COZZI Ximen Tainan, HOTEL COZZI Zhongshan Kaohsiung), or urbane and boutique MADISON TAIPEI HOTEL.



·How to become a member of the AMAZZING CLUB?

You may apply for membership online via the official website of AMAZZING CLUB by clicking MEMBERSHIP or download APP 「iOS」 & 「Android」. After these steps, you will be a member and start to enjoy the exclusive services to members.



·Will a membership card be issued to members of the AMAZZING CLUB?

For acquiring AMAZZING CLUB membership card, members are advised to apply for membership online via the official website of AMAZZING CLUB by clicking MEMBERSHIP. Once this procedure is completed, the system will be a virtual membership card in lieu of a physical membership card. Whenever you arrive at a CHM and AMAZZING CLUB hotel, restaurant, and partner institutions and enjoy the service of members, you may be asked to prove your AMAZZING CLUB member identity, or other photo ID (such as ID card, passport, of national health insurance card) to authenticate your membership identity and provide you exclusive membership services.



·Is there a membership fee?

There is no membership fee for joining the AMAZZING CLUB.



·How many types of membership in the AMAZZING CLUB?

AMAZZING CLUB members are entitled to exclusive privileges and bonus points by type of membership. Any spending qualified for such purpose will entitle the member to earn 1 bonus point for every NT$20 of spending (Classic). Membership is classified below with corresponding bonus point entitlement :


  • Classic : Spending of every NT$20 will earn 1 bonus point (the amount falling below NT$20 will not be counted for this purpose).
  • Honor : Spending of every NT$20 will earn 1 bonus point (the amount falling below NT$20 will not be counted for this purpose). Extra 25% bonus points earnings on base points.
  • Master : Spending of every NT$20 will earn 1 bonus point (the amount falling below NT$20 will not be counted for this purpose). Extra 50% bonus points earnings on base points.



·How to upgrade my membership?

AMAZZING CLUB offers 3 types of personal memberships and all new members will be granted the status of Classic members. The system will automatically upgrade your membership status to the next level if the following conditions are satisfied. The membership type and rules for upgrade are specified below :


  • Classic :
    Free membership and valid permanently.
  • Honor :
    Staying from 10 nights to 24 nights every year;
    or, NTD$30K in annual qualifying spend (including room and F&B) every year. Validity is one year.
  • Master :
    Staying at least 25 nights every year;
    or, NTD$75K in annual qualifying spend (including room and F&B) every year. Validity is one year.
 
※ Of all types of AMAZZING CLUB personal membership, Classic is freely granted permanently, Honor and Master are valid for one year from the month of upgrade. If a specific member cannot satisfy all the requirements of membership or upgrade in the year after the upgrade, such member will be resumed to the previous membership status from the same month of the next year (and so forth).
 
※ For information on the membership benefit exclusive to relevant membership categories, refer to the complete information on members.
 


·How many times can I apply for membership?

Each AMAZZING CLUB member may register for one ID only and cannot register twice and cannot register for membership under the title of a third party. If the system detects repeated registration for membership, CHM and AMAZZING CLUB reserve the right to cancel or terminate the member ID of such member. In addition, the offender should also surrender all the benefits earned under membership status (including but not limiting to bonus points and gifts).




·How to earn point?

  1. For earning AMAZZING CLUB bonus points, members must satisfy the requirement of consumption with payment in conformity to the requirement of the AMAZZING CLUB on earning personal bonus points by spending on lodging in designated rooms and for food and beverages (excluding service charge). Each bill for consumption must at least amount to NT$20 so as to earn bonus point under membership status.
  • Qualified spending on hotel rooms include : room rent and expenses incurred from upgrade of room, early check-in and late check-out, conference and banquets (food and beverages for small banquet of 19 persons or less), additional bed and extra breakfast service.
 
 ※ Qualified spending on hotels rooms for earning AMAZZING CLUB personal bonus points will be limited to one room for one AMAZZING CLUB member at the same period of time for hotel lodging. There will be no repetition in accumulation of bonus points.
 
  • Amount of spending not qualified for earning AMAZZING CLUB personal bonus points includes but is not limited to: special offer package, group price merchandises, hotel room booking and spending on food and beverages through the channels of a third party beyond the official websites of CHM and AMAZZING CLUB, spending on special offer hotel room or coupon for food and beverages, conference and banquets (except for food and beverages for small banquet of 19 persons or less), free of charge hotel rooms, food and beverages or from redemption with bonus points, or coupons, limousine service, activities of special programs, and additional spending on recreational facilities, purchase or cash+bonus point redemption of hotel souvenirs or guest room amenities and the expenses incurred from cancellation of reservation or booking of hotel rooms and tables for foods with no show, the expenses incurred from buying hotel amelities (included use points plus cash and use cash).
     All the above will not qualify for redemption of AMAZZING CLUB bonus points.  



·When will the bonus points credited my account after check-out from hotel lodging?

If your room rate qualifies for redemption of bonus points, the AMAZZING CLUB bonus points will be credited to your membership account within 7 working days (excluding weekends and recognized holidays) after you checked out and settled the payment. The system of the service supplier will automatically transfer the bonus point into your AMAZZING CLUB membership account. 
If the bonus points you earned did not credited your account within this period of time, please contact our membership service center by :



·When will the membership bonus points expire?

The bonus points you earned from qualified spending at your AMAZZING CLUB membership account will be accumulated from the month of redemption and will expire after a period of 2 years. For example, you have newly earned bonus points on 2020/04/01, you may use the bonus points until 2022/04/30.
 
※ Offering bonus points as gifts, transfer or merging of bonus points or bonus points earned from specific marketing events, will be governed by relevant rules and regulations of related events.
 


·Could bonus points already earned be changed, cancelled, or returned?

We apologize that the AMAZZING CLUB membership bonus points for matching cash transactions or for exchange for merchandises in whole or in part may be cancelled by CHM and AMAZZING CLUB if any party or under force majeure that such transactions or exchange should be paid for or partly paid for, with cancellation of ordering or refund instantaneously of subsequently. The bonus points being used for completing the transactions of merchandises in whole or in part cannot be changed and the bonus points will not be returned.



·Is it necessary to inform the Amazzing Club membership center of any change in cell phone number, e-mail or address?

If you have any change in the basic member information at AMAZZING CLUB, please access the AMAZZING CLUB website or use the APP installed in the mobile device to update your information to protect your rights and privileges of membership. If you did not update your profile on time, to the extent that merchandise or service is delayed, e-mail is lost or cannot be used, reservation and purchase of merchandise or services from the AMAZZING CLUB website, and other rights and privileges of members were affected, CHM and AMAZZING CLUB disclaim any liability thereof.



·How to make inquiry if I forget my password?

You may apply for a new password at the member website. You just have to choose forget password on the menu of the membership zone and follow the procedure as instructed.  Your new password will be sent to the e-mail you registered in the system.
 


·What are the benefit of members booking?

The AMAZZING CLUB best rate guarantee is our promise that you You'll get the best rates for booking a room through the AMAZZING CLUB website. Members also enjoy a 5% discount on hotel booking and earn points easily (details are based on the contents of each promotion).
 


·Do I incur Booking Fees when booking online?

There is no charge at all for booking through the AMAZZING CLUB website. Most third-party travel web sites charge a booking fee for every reservation made.
 


·Why AMAZZING CLUB website booking requires a credit card?

By booking a room online with a credit card, you can obtain our booking guarantee and give you a booking confirmation number for you can confirm at check in.
 


·Is it safe to use credit cards for online booking rooms?

CHM and CHM-related Group affiliates use Secure Server Software (SSL) to secure your personal transaction information, which encrypts all your personal information, including payment credit card number, name and address, to ensure that it cannot be read when transmitted over the Internet. It is the best software for the current industry to perform online trading.
 


·How do we protect your privacy?

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy statement or without your informed permission. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us